My purchase is missing
Open Settings → Premium → Restore purchases, using the same account and store you used to buy it.
If access is still unavailable, tell support which platform you use and describe the problem.
Support
How can we help?
Get in touch.
Include your device model, app version and a description of the problem.
hi@cartae.com.brBefore you send
Do not send health data, backups, passwords or card details.
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Quick help
These steps may help.
I want to recover my records
In Settings, use Restore a backup and select a previously exported JSON file. This replaces your current data after you confirm.
Restore purchases recovers only Premium access, not your health history.
I want to cancel a subscription
Use the subscriptions section of the store where you subscribed.
Uninstalling the app or deleting records does not cancel charges.